Payments and billing

Clarifying payments and billing related information

How to renew your existing plan in SysCloud?
Currently we are working on new interface for payment gateway which will give you all the information about renewal and it will be available from our next r...
Wed, 5 Apr, 2017 at 3:30 PM
Will my SysCloud subscription renew automatically?
 Your SysCloud subscription will auto-renew each year. If you're an account holder for SysClooud account, we'll start giving you a heads-up if the...
Tue, 18 Aug, 2015 at 1:44 PM
Why did my payment fail with SysCloud?
  SysCloud displays all declined payment errors exactly as they are reported by your bank. The alert appears in the Credit Card information section of th...
Tue, 18 Aug, 2015 at 2:24 PM
Can I have an invoice for my SysCloud purchase?
 Invoices accompany every SysCloud purchase and can be found within your SysCloud profile settings online. We do not provide invoices prior to a subscr...
Tue, 18 Aug, 2015 at 3:21 PM
What are the online payment modes available to purchase SysCloud backup?
  You can make your payments through any of the following options: 1. Paypal Account ...
Fri, 16 Oct, 2015 at 3:14 PM
How do I get refund for my subscription?
 Please send a refund request email to helpdesk@syscloud.com mentioning the reason for refund. Your request will be forwarded and refun...
Tue, 18 Aug, 2015 at 3:31 PM
Do I have to pay exclusively for the number of document revisions that I back up?
No, the payment you make for 1 user credit includes the payment for every Google Apps data that is backedup and restored. So, you need no...
Tue, 18 Aug, 2015 at 3:35 PM
Do you offer any educational discounts?
 Yes we offer Educational discounts for our Google Apps backup software. Please contact our help desk at support@syscloud.com for discount related details.
Tue, 18 Aug, 2015 at 3:39 PM
I made the payment but still I am unable to see the credits in my account. Why do I face this issue even after making the payment?
 Please contact support@syscloud.com to solve the issue.
Tue, 18 Aug, 2015 at 3:49 PM